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Publication years (Num. hits)
2005-2008 (17) 2009-2010 (16) 2012-2017 (15) 2018-2023 (16)
Publication types (Num. hits)
article(21) incollection(2) inproceedings(40) phdthesis(1)
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Found 64 publication records. Showing 64 according to the selection in the facets
Hits ? Authors Title Venue Year Link Author keywords
118Bom Soo Kim, Young Dae Kim, Chan Kyou Hwang, Jae-Hyoung Yoo A Mechanism of KEDB-Centric Fault Management to Optimize the Realization of ITIL Based ITSM. Search on Bibsonomy APNOMS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF ITSM, KEDB, Change Management, Fault Management, ITIL, Incident Management, Service Support, Problem Management
84Bo Yang 0013, Hao Wang, Liang Liu 0010, Qian Ma, Ying Chen 0004, Hui Lei 0001 Research and Implementation of Knowledge-Enhanced Information Services. Search on Bibsonomy ICSOC The full citation details ... 2007 DBLP  DOI  BibTeX  RDF configuration management database, information services, IT service management, knowledge database
84Stuart Diaz Galup, Sue A. Conger, Ronald Dattero, Anthony Orr, Ron Palmer, Jack Probst, Paul Kontogiorgis IT service management: academic programs face the issues of globalization. Search on Bibsonomy CPR The full citation details ... 2007 DBLP  DOI  BibTeX  RDF ISO 20000, ITIL, IT service management
63Adegboyega K. Ojo, Tomasz Janowski A whole-of-government approach to information technology strategy management. Search on Bibsonomy DG.O The full citation details ... 2010 DBLP  BibTeX  RDF IT strategy management tool, StratML, integrated IT strategy management, smXML, whole of government approach
63Stefan Thanheiser, Lei Liu 0020, Hartmut Schmeck SimSOA: an approach for agent-based simulation and design-time assessment of SOC-based IT systems. Search on Bibsonomy SAC The full citation details ... 2009 DBLP  DOI  BibTeX  RDF service-oriented computing (SOC), service-oriented architectures (SOA), agent-based simulation
63Stewart H. C. Wan, Yuk-Hee Chan IT Service Management for Campus Environment-Practical Concerns in Implementation. Search on Bibsonomy Integrated Network Management The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
63Hao Wang, Bo Yang 0013, Liang Liu 0010, Qian Ma, Kewei Sun, Ying Chen 0004 Knowledge Enhanced IT Service Management. Search on Bibsonomy ICEBE The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
56Yide Wang, Dancheng Li, Chunyan Han, Zhiliang Zhu 0001 Research and Application on Automatic Network Topology Discovery in ITSM System. Search on Bibsonomy HIS (2) The full citation details ... 2009 DBLP  DOI  BibTeX  RDF ITSM, Network Topology Discovery, STP, SNMP
53Ljubo B. Vlacic The 2017-2020 ITSM Outstanding Paper Awards and The 2017-2020 ITSM Outstanding Reviewer Awards [Society News]. Search on Bibsonomy IEEE Intell. Transp. Syst. Mag. The full citation details ... 2023 DBLP  DOI  BibTeX  RDF
53Adam Grummitt, Brian Johnson "Knot not ITIL: How Not to Undo the ITSM Knot using 'ITSM from Hell Based on Not ITIL', Part 1 of 2". Search on Bibsonomy Int. CMG Conference The full citation details ... 2008 DBLP  BibTeX  RDF
47Mathias Sallé, Steve Rosenthal Formulating and Implementing an HP IT Program Strategy using CobiT and HP ITSM. Search on Bibsonomy HICSS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF
42Jan-Helge Deutscher, Carsten Felden Model Concept to Determine the Optimal Maturity of IT Service Management Processes. Search on Bibsonomy ACIS-ICIS The full citation details ... 2009 DBLP  DOI  BibTeX  RDF
42Montri Lawkobkit Information Technology Service Management: A Thailand Perspective. Search on Bibsonomy Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing The full citation details ... 2008 DBLP  DOI  BibTeX  RDF
42Beijun Shen Support IT Service Management with Process Modeling and Analysis. Search on Bibsonomy ICSP The full citation details ... 2008 DBLP  DOI  BibTeX  RDF Process Modeling and Analysis, IT Service Management, Process Technology
29Jhilmil Jain, Ismail Ari, Jun Li 0008 Understanding the challenges faced during the management of data mining models. Search on Bibsonomy CHIMIT The full citation details ... 2008 DBLP  DOI  BibTeX  RDF ITSM, data mining models, model lifecycle, challenges, BSM
29Ramisa Kashanchi, Janet Toland Can ITIL contribute to IT/business alignment? An initial investigation. Search on Bibsonomy Wirtschaftsinf. The full citation details ... 2006 DBLP  DOI  BibTeX  RDF Strategic Alignment Model (SAM), Information Technology Service Management (ITSM), Fit, Information Technology Infrastructure Library (ITIL), Strategic Alignment
26Philipp Reinhard, Mahei Manhai Li, Ernestine Dickhaut, Christoph Peters 0001, Jan Marco Leimeister Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-Based Textual Data Quality Enrichment. Search on Bibsonomy DESRIST The full citation details ... 2023 DBLP  DOI  BibTeX  RDF
26Manuel Mora, Jorge Marx Gómez, Paola Yuritzy Reyes-Delgado, Olayele Adelakun An integrative Agile ITSM Framework of Tenets and Practices - its Design and Exploratory Utilization. Search on Bibsonomy J. Organ. Comput. Electron. Commer. The full citation details ... 2022 DBLP  DOI  BibTeX  RDF
26Kaiqi Gong, Xiao Song 0001, Senzhang Wang, Songsong Liu, Yong Li ITSM-GCN: Informative Training Sample Mining for Graph Convolutional Network-based Collaborative Filtering. Search on Bibsonomy CIKM The full citation details ... 2022 DBLP  DOI  BibTeX  RDF
26Brian Guilfoos, Jeff Triplett ITSM in Supercomputing: Improving service delivery, reliability, and user satisfaction. Search on Bibsonomy PEARC The full citation details ... 2022 DBLP  DOI  BibTeX  RDF
26Henning D. Richter, Birger Lantow itsVALUE - A Method Supporting Value-Oriented ITSM. Search on Bibsonomy BIR The full citation details ... 2021 DBLP  DOI  BibTeX  RDF
26Hanchul Woo, Sangdo Lee, Jun-Ho Huh, Sukjae Jeong Impact of ITSM Military Service Quality and Value on Service Trust. Search on Bibsonomy J. Multim. Inf. Syst. The full citation details ... 2020 DBLP  DOI  BibTeX  RDF
26James J. Cusick Business Value of ITSM. Requirement or Mirage? Search on Bibsonomy CoRR The full citation details ... 2020 DBLP  BibTeX  RDF
26Hanchul Woo, Suk-Jae Jeong, Jun-Ho Huh Improvement of ITSM IT Service Efficiency in Military Electronic Service. Search on Bibsonomy J. Inf. Process. Syst. The full citation details ... 2020 DBLP  DOI  BibTeX  RDF
26Abraham Dávila, Rosanna Janampa, Paula Angeleri, Karin Melendez ITSM model for very small organisation: an empirical validation. Search on Bibsonomy IET Softw. The full citation details ... 2020 DBLP  DOI  BibTeX  RDF
26Abir El Yamami, Khalifa Mansouri, Mohammed Qbadou, El Hossein Illoussamen Introducing ITIL Framework in Small Enterprises: Tailoring ITSM Practices to the Size of Company. Search on Bibsonomy Int. J. Inf. Technol. Syst. Approach The full citation details ... 2019 DBLP  DOI  BibTeX  RDF
26Sanna Heikkinen, Marko Jäntti Studying Continual Service Improvement and Monitoring the Quality of ITSM. Search on Bibsonomy QUATIC The full citation details ... 2019 DBLP  DOI  BibTeX  RDF
26Dominik Schneider, Franziska Plate, Gunnar Auth Evaluation von ITSM-Tools für Integration und Management von Cloud-Diensten am Beispiel von ServiceNow. Search on Bibsonomy Wirtschaftsinformatik The full citation details ... 2019 DBLP  BibTeX  RDF
26Hashim Iqbal Chunpir, Mostafa Ismailzadeh Comparison of Information Technology Service Management (ITSM) Practices in e-Infrastructures, Libraries, Public Administration and the Private Sector. Search on Bibsonomy AHFE (21) The full citation details ... 2019 DBLP  DOI  BibTeX  RDF
26Abdelkebir Sahid, Yassine Maleh, Mustapha Belaïssaoui A Practical Agile Framework for IT Service and Asset Management ITSM/ITAM Through a Case Study. Search on Bibsonomy J. Cases Inf. Technol. The full citation details ... 2018 DBLP  DOI  BibTeX  RDF
26John Anderson 0008, Robert Bishop An ITSM For A New Era: Leaving A Self-Supported Internal Legacy System For A Brighter Future In The Cloud(s). Search on Bibsonomy SIGUCCS The full citation details ... 2018 DBLP  DOI  BibTeX  RDF
26Li Qiong, Bo Wang, Hong Wu Targeting Algorithm Based on ITSM. Search on Bibsonomy ICSEB The full citation details ... 2017 DBLP  DOI  BibTeX  RDF
26Martin Berner, Jino Augustine, Alexander Maedche The Impact of Process Visibility on Process Performance - A Multiple Case Study of Operations Control Centers in ITSM. Search on Bibsonomy Bus. Inf. Syst. Eng. The full citation details ... 2016 DBLP  DOI  BibTeX  RDF
26Ravinda Wijesinghe, Helana Scheepers, Stuart McLoughlin Defining the optimal level of business benefits within IS/IT projects: Insights from benefit identification practices adopted in an IT Service Management (ITSM) project. Search on Bibsonomy CoRR The full citation details ... 2016 DBLP  BibTeX  RDF
26Manuel Mora, Jorge Marx Gómez, Rory V. O'Connor, Mahesh S. Raisinghani, Ovsei Gelman An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks: Part II. Search on Bibsonomy Int. J. Inf. Technol. Syst. Approach The full citation details ... 2015 DBLP  DOI  BibTeX  RDF
26Stefan Morana, Timo Gerards, Alexander Mädche ITSM ProcessGuide - A Process Guidance System for IT Service Management. Search on Bibsonomy DESRIST The full citation details ... 2015 DBLP  DOI  BibTeX  RDF
26Narges Shahsavarani, Shaobo Ji Research in Information Technology Service Management (ITSM) (2000 - 2010): An Overview. Search on Bibsonomy Int. J. Inf. Syst. Serv. Sect. The full citation details ... 2014 DBLP  DOI  BibTeX  RDF
26Klaas Schmidt, Timo von der Dovenmühle, Jorge Marx Gómez Service-oriented framework for building reusable decision processes - in the domain of ITSM. Search on Bibsonomy Intell. Decis. Technol. The full citation details ... 2014 DBLP  DOI  BibTeX  RDF
26Saeed Rouhani, Ahad Zare Ravasan A Fuzzy TOPSIS based Approach for ITSM Software Selection. Search on Bibsonomy Int. J. IT Bus. Alignment Gov. The full citation details ... 2014 DBLP  DOI  BibTeX  RDF
26Manuel Mora Tavarez, Mahesh S. Raisinghani, Rory V. O'Connor, Jorge Marx Gómez, Ovsei Gelman An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks: Part I. Search on Bibsonomy Int. J. Inf. Technol. Syst. Approach The full citation details ... 2014 DBLP  DOI  BibTeX  RDF
26Sue A. Conger, Jack Probst Knowledge Management in ITSM: Applying the DIKW Model. Search on Bibsonomy Engineering and Management of IT-based Service Systems The full citation details ... 2014 DBLP  DOI  BibTeX  RDF
26Nuru Aisyah Sim Abdullah, Noor Laila Mohd Noor, Emma Nuraihan Mior Ibrahim Information Technology Service Management (ITSM): contributing Factors to IT Service disruptions - a Case of Malaysia Public Service Agencies. Search on Bibsonomy PACIS The full citation details ... 2014 DBLP  BibTeX  RDF
26Chris Griffith, Elton Baretto, Mitesh Desai Laying Tracks for Better Governance: ITSM for PTC. Search on Bibsonomy Int. CMG Conference The full citation details ... 2013 DBLP  BibTeX  RDF
26Christian Richter Reifegradmodelle für Werkzeuglandschaften zur Unterstützung von ITSM-Prozessen. Search on Bibsonomy 2013   RDF
26Agnieszka Zajac, Piotr Soja ITSM Adoption in European SMEs: Transition versus Developed Economies. Search on Bibsonomy AMCIS The full citation details ... 2012 DBLP  BibTeX  RDF
26Frank Kleiner, Andreas Abecker, Marco Mauritczat Incident and Problem Management using a Semantic Wiki-enabled ITSM Platform. Search on Bibsonomy ICAART (1) The full citation details ... 2012 DBLP  BibTeX  RDF
26Saïd Izza, Rabah Imache An approach to achieve IT agility by combining SOA with ITSM. Search on Bibsonomy Int. J. Inf. Technol. Manag. The full citation details ... 2010 DBLP  DOI  BibTeX  RDF
26Carol E. Pollard, Dhiraj Gupta, John W. Satzinger Teaching Systems Development: A Compelling Case for Integrating the SDLC with the ITSM Lifecycle. Search on Bibsonomy Inf. Syst. Manag. The full citation details ... 2010 DBLP  DOI  BibTeX  RDF
26Stuart Diaz Galup, Ronald Dattero A Five-Step Method to Tune Your ITSM Processes. Search on Bibsonomy Inf. Syst. Manag. The full citation details ... 2010 DBLP  DOI  BibTeX  RDF
26Paul Kontogiorgis ITSM and Education. Search on Bibsonomy AMCIS The full citation details ... 2010 DBLP  BibTeX  RDF
26Fernando Brito e Abreu, Raquel de Bragança V. da Porciúncula, Jorge Manuel Freitas, José Carlos Costa Definition and Validation of Metrics for ITSM Process Models. Search on Bibsonomy QUATIC The full citation details ... 2010 DBLP  DOI  BibTeX  RDF
26Achim Schmidtmann Simulation of ITSM Processes as Training Tool Set. Search on Bibsonomy Heinz Nixdorf Symposium The full citation details ... 2010 DBLP  DOI  BibTeX  RDF
26Sue A. Conger, Ramesh Venkataraman, Alex Hernandez, Jack Probst Market Potential for ITSM Graduates: A Survey. Search on Bibsonomy Inf. Syst. Manag. The full citation details ... 2009 DBLP  DOI  BibTeX  RDF
26Carol E. Pollard, Dhiraj Gupta, John W. Satzinger Integrating SDLC and ITSM to 'Servitize' Systems Development. Search on Bibsonomy AMCIS The full citation details ... 2009 DBLP  BibTeX  RDF
26Mohammad Sharifi, Masarat Ayat, Suhaimi Ibrahim, Shamsul Sahibuddin A Novel ITSM-Based Implementation Method to Maintain Software Assets in Order to Sustain Organizational Activities. Search on Bibsonomy EMS The full citation details ... 2009 DBLP  DOI  BibTeX  RDF
26Shaju L. Kurup, Arvind Raman, Adarsh Kumar Mantras, Astras & Shastras for ITSM Transformation. Search on Bibsonomy Int. CMG Conference The full citation details ... 2009 DBLP  BibTeX  RDF
26Masarat Ayat, Mohammad Sharifi, Shamsul Sahibuddin, Suhaimi Ibrahim Adoption Factors and Implementation Steps of ITSM in the Target. Search on Bibsonomy Asia International Conference on Modelling and Simulation The full citation details ... 2009 DBLP  DOI  BibTeX  RDF
26Ravi Kaushik, Anil Wangoo Developing Quality Excellence in an ITSM Organization. Search on Bibsonomy Int. CMG Conference The full citation details ... 2008 DBLP  BibTeX  RDF
26Rajeev Gupta, K. Hima Prasad, Mukesh K. Mohania Automating ITSM Incident Management Process. Search on Bibsonomy ICAC The full citation details ... 2008 DBLP  DOI  BibTeX  RDF
26David M. Chess, James E. Hanson, John A. Pershing, Steve R. White Prospects for simplifying ITSM-based management through self-managing resources. Search on Bibsonomy IBM Syst. J. The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
21Patricia Marcu, Larisa Shwartz, Genady Grabarnik, David Loewenstern Managing Faults in the Service Delivery Process of Service Provider Coalitions. Search on Bibsonomy IEEE SCC The full citation details ... 2009 DBLP  DOI  BibTeX  RDF
21Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Maheswaran Surendra, Christopher Ward, Steve Weinberger Service Provider Considerations for IT Service Management. Search on Bibsonomy Integrated Network Management The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
21Stuart Diaz Galup, Jim J. Quan, Ronald Dattero, Sue A. Conger Information technology service management: an emerging area for academic research and pedagogical development. Search on Bibsonomy CPR The full citation details ... 2007 DBLP  DOI  BibTeX  RDF ISO/IEC20000, process theory, ITIL, service science, IT service management
21Yazhe Tang, Hanan Lutfiyya Book Review of Web Services in the Enterprise: Concepts, Standards, Solutions, and Management. Search on Bibsonomy EDOC Workshops The full citation details ... 2006 DBLP  DOI  BibTeX  RDF
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