Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
118 | Bom Soo Kim, Young Dae Kim, Chan Kyou Hwang, Jae-Hyoung Yoo |
A Mechanism of KEDB-Centric Fault Management to Optimize the Realization of ITIL Based ITSM. |
APNOMS |
2007 |
DBLP DOI BibTeX RDF |
ITSM, KEDB, Change Management, Fault Management, ITIL, Incident Management, Service Support, Problem Management |
84 | Bo Yang 0013, Hao Wang, Liang Liu 0010, Qian Ma, Ying Chen 0004, Hui Lei 0001 |
Research and Implementation of Knowledge-Enhanced Information Services. |
ICSOC |
2007 |
DBLP DOI BibTeX RDF |
configuration management database, information services, IT service management, knowledge database |
84 | Stuart Diaz Galup, Sue A. Conger, Ronald Dattero, Anthony Orr, Ron Palmer, Jack Probst, Paul Kontogiorgis |
IT service management: academic programs face the issues of globalization. |
CPR |
2007 |
DBLP DOI BibTeX RDF |
ISO 20000, ITIL, IT service management |
63 | Adegboyega K. Ojo, Tomasz Janowski |
A whole-of-government approach to information technology strategy management. |
DG.O |
2010 |
DBLP BibTeX RDF |
IT strategy management tool, StratML, integrated IT strategy management, smXML, whole of government approach |
63 | Stefan Thanheiser, Lei Liu 0020, Hartmut Schmeck |
SimSOA: an approach for agent-based simulation and design-time assessment of SOC-based IT systems. |
SAC |
2009 |
DBLP DOI BibTeX RDF |
service-oriented computing (SOC), service-oriented architectures (SOA), agent-based simulation |
63 | Stewart H. C. Wan, Yuk-Hee Chan |
IT Service Management for Campus Environment-Practical Concerns in Implementation. |
Integrated Network Management |
2007 |
DBLP DOI BibTeX RDF |
|
63 | Hao Wang, Bo Yang 0013, Liang Liu 0010, Qian Ma, Kewei Sun, Ying Chen 0004 |
Knowledge Enhanced IT Service Management. |
ICEBE |
2007 |
DBLP DOI BibTeX RDF |
|
56 | Yide Wang, Dancheng Li, Chunyan Han, Zhiliang Zhu 0001 |
Research and Application on Automatic Network Topology Discovery in ITSM System. |
HIS (2) |
2009 |
DBLP DOI BibTeX RDF |
ITSM, Network Topology Discovery, STP, SNMP |
53 | Ljubo B. Vlacic |
The 2017-2020 ITSM Outstanding Paper Awards and The 2017-2020 ITSM Outstanding Reviewer Awards [Society News]. |
IEEE Intell. Transp. Syst. Mag. |
2023 |
DBLP DOI BibTeX RDF |
|
53 | Adam Grummitt, Brian Johnson |
"Knot not ITIL: How Not to Undo the ITSM Knot using 'ITSM from Hell Based on Not ITIL', Part 1 of 2". |
Int. CMG Conference |
2008 |
DBLP BibTeX RDF |
|
47 | Mathias Sallé, Steve Rosenthal |
Formulating and Implementing an HP IT Program Strategy using CobiT and HP ITSM. |
HICSS |
2005 |
DBLP DOI BibTeX RDF |
|
42 | Jan-Helge Deutscher, Carsten Felden |
Model Concept to Determine the Optimal Maturity of IT Service Management Processes. |
ACIS-ICIS |
2009 |
DBLP DOI BibTeX RDF |
|
42 | Montri Lawkobkit |
Information Technology Service Management: A Thailand Perspective. |
Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing |
2008 |
DBLP DOI BibTeX RDF |
|
42 | Beijun Shen |
Support IT Service Management with Process Modeling and Analysis. |
ICSP |
2008 |
DBLP DOI BibTeX RDF |
Process Modeling and Analysis, IT Service Management, Process Technology |
29 | Jhilmil Jain, Ismail Ari, Jun Li 0008 |
Understanding the challenges faced during the management of data mining models. |
CHIMIT |
2008 |
DBLP DOI BibTeX RDF |
ITSM, data mining models, model lifecycle, challenges, BSM |
29 | Ramisa Kashanchi, Janet Toland |
Can ITIL contribute to IT/business alignment? An initial investigation. |
Wirtschaftsinf. |
2006 |
DBLP DOI BibTeX RDF |
Strategic Alignment Model (SAM), Information Technology Service Management (ITSM), Fit, Information Technology Infrastructure Library (ITIL), Strategic Alignment |
26 | Philipp Reinhard, Mahei Manhai Li, Ernestine Dickhaut, Christoph Peters 0001, Jan Marco Leimeister |
Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-Based Textual Data Quality Enrichment. |
DESRIST |
2023 |
DBLP DOI BibTeX RDF |
|
26 | Manuel Mora, Jorge Marx Gómez, Paola Yuritzy Reyes-Delgado, Olayele Adelakun |
An integrative Agile ITSM Framework of Tenets and Practices - its Design and Exploratory Utilization. |
J. Organ. Comput. Electron. Commer. |
2022 |
DBLP DOI BibTeX RDF |
|
26 | Kaiqi Gong, Xiao Song 0001, Senzhang Wang, Songsong Liu, Yong Li |
ITSM-GCN: Informative Training Sample Mining for Graph Convolutional Network-based Collaborative Filtering. |
CIKM |
2022 |
DBLP DOI BibTeX RDF |
|
26 | Brian Guilfoos, Jeff Triplett |
ITSM in Supercomputing: Improving service delivery, reliability, and user satisfaction. |
PEARC |
2022 |
DBLP DOI BibTeX RDF |
|
26 | Henning D. Richter, Birger Lantow |
itsVALUE - A Method Supporting Value-Oriented ITSM. |
BIR |
2021 |
DBLP DOI BibTeX RDF |
|
26 | Hanchul Woo, Sangdo Lee, Jun-Ho Huh, Sukjae Jeong |
Impact of ITSM Military Service Quality and Value on Service Trust. |
J. Multim. Inf. Syst. |
2020 |
DBLP DOI BibTeX RDF |
|
26 | James J. Cusick |
Business Value of ITSM. Requirement or Mirage? |
CoRR |
2020 |
DBLP BibTeX RDF |
|
26 | Hanchul Woo, Suk-Jae Jeong, Jun-Ho Huh |
Improvement of ITSM IT Service Efficiency in Military Electronic Service. |
J. Inf. Process. Syst. |
2020 |
DBLP DOI BibTeX RDF |
|
26 | Abraham Dávila, Rosanna Janampa, Paula Angeleri, Karin Melendez |
ITSM model for very small organisation: an empirical validation. |
IET Softw. |
2020 |
DBLP DOI BibTeX RDF |
|
26 | Abir El Yamami, Khalifa Mansouri, Mohammed Qbadou, El Hossein Illoussamen |
Introducing ITIL Framework in Small Enterprises: Tailoring ITSM Practices to the Size of Company. |
Int. J. Inf. Technol. Syst. Approach |
2019 |
DBLP DOI BibTeX RDF |
|
26 | Sanna Heikkinen, Marko Jäntti |
Studying Continual Service Improvement and Monitoring the Quality of ITSM. |
QUATIC |
2019 |
DBLP DOI BibTeX RDF |
|
26 | Dominik Schneider, Franziska Plate, Gunnar Auth |
Evaluation von ITSM-Tools für Integration und Management von Cloud-Diensten am Beispiel von ServiceNow. |
Wirtschaftsinformatik |
2019 |
DBLP BibTeX RDF |
|
26 | Hashim Iqbal Chunpir, Mostafa Ismailzadeh |
Comparison of Information Technology Service Management (ITSM) Practices in e-Infrastructures, Libraries, Public Administration and the Private Sector. |
AHFE (21) |
2019 |
DBLP DOI BibTeX RDF |
|
26 | Abdelkebir Sahid, Yassine Maleh, Mustapha Belaïssaoui |
A Practical Agile Framework for IT Service and Asset Management ITSM/ITAM Through a Case Study. |
J. Cases Inf. Technol. |
2018 |
DBLP DOI BibTeX RDF |
|
26 | John Anderson 0008, Robert Bishop |
An ITSM For A New Era: Leaving A Self-Supported Internal Legacy System For A Brighter Future In The Cloud(s). |
SIGUCCS |
2018 |
DBLP DOI BibTeX RDF |
|
26 | Li Qiong, Bo Wang, Hong Wu |
Targeting Algorithm Based on ITSM. |
ICSEB |
2017 |
DBLP DOI BibTeX RDF |
|
26 | Martin Berner, Jino Augustine, Alexander Maedche |
The Impact of Process Visibility on Process Performance - A Multiple Case Study of Operations Control Centers in ITSM. |
Bus. Inf. Syst. Eng. |
2016 |
DBLP DOI BibTeX RDF |
|
26 | Ravinda Wijesinghe, Helana Scheepers, Stuart McLoughlin |
Defining the optimal level of business benefits within IS/IT projects: Insights from benefit identification practices adopted in an IT Service Management (ITSM) project. |
CoRR |
2016 |
DBLP BibTeX RDF |
|
26 | Manuel Mora, Jorge Marx Gómez, Rory V. O'Connor, Mahesh S. Raisinghani, Ovsei Gelman |
An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks: Part II. |
Int. J. Inf. Technol. Syst. Approach |
2015 |
DBLP DOI BibTeX RDF |
|
26 | Stefan Morana, Timo Gerards, Alexander Mädche |
ITSM ProcessGuide - A Process Guidance System for IT Service Management. |
DESRIST |
2015 |
DBLP DOI BibTeX RDF |
|
26 | Narges Shahsavarani, Shaobo Ji |
Research in Information Technology Service Management (ITSM) (2000 - 2010): An Overview. |
Int. J. Inf. Syst. Serv. Sect. |
2014 |
DBLP DOI BibTeX RDF |
|
26 | Klaas Schmidt, Timo von der Dovenmühle, Jorge Marx Gómez |
Service-oriented framework for building reusable decision processes - in the domain of ITSM. |
Intell. Decis. Technol. |
2014 |
DBLP DOI BibTeX RDF |
|
26 | Saeed Rouhani, Ahad Zare Ravasan |
A Fuzzy TOPSIS based Approach for ITSM Software Selection. |
Int. J. IT Bus. Alignment Gov. |
2014 |
DBLP DOI BibTeX RDF |
|
26 | Manuel Mora Tavarez, Mahesh S. Raisinghani, Rory V. O'Connor, Jorge Marx Gómez, Ovsei Gelman |
An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks: Part I. |
Int. J. Inf. Technol. Syst. Approach |
2014 |
DBLP DOI BibTeX RDF |
|
26 | Sue A. Conger, Jack Probst |
Knowledge Management in ITSM: Applying the DIKW Model. |
Engineering and Management of IT-based Service Systems |
2014 |
DBLP DOI BibTeX RDF |
|
26 | Nuru Aisyah Sim Abdullah, Noor Laila Mohd Noor, Emma Nuraihan Mior Ibrahim |
Information Technology Service Management (ITSM): contributing Factors to IT Service disruptions - a Case of Malaysia Public Service Agencies. |
PACIS |
2014 |
DBLP BibTeX RDF |
|
26 | Chris Griffith, Elton Baretto, Mitesh Desai |
Laying Tracks for Better Governance: ITSM for PTC. |
Int. CMG Conference |
2013 |
DBLP BibTeX RDF |
|
26 | Christian Richter |
Reifegradmodelle für Werkzeuglandschaften zur Unterstützung von ITSM-Prozessen. |
|
2013 |
RDF |
|
26 | Agnieszka Zajac, Piotr Soja |
ITSM Adoption in European SMEs: Transition versus Developed Economies. |
AMCIS |
2012 |
DBLP BibTeX RDF |
|
26 | Frank Kleiner, Andreas Abecker, Marco Mauritczat |
Incident and Problem Management using a Semantic Wiki-enabled ITSM Platform. |
ICAART (1) |
2012 |
DBLP BibTeX RDF |
|
26 | Saïd Izza, Rabah Imache |
An approach to achieve IT agility by combining SOA with ITSM. |
Int. J. Inf. Technol. Manag. |
2010 |
DBLP DOI BibTeX RDF |
|
26 | Carol E. Pollard, Dhiraj Gupta, John W. Satzinger |
Teaching Systems Development: A Compelling Case for Integrating the SDLC with the ITSM Lifecycle. |
Inf. Syst. Manag. |
2010 |
DBLP DOI BibTeX RDF |
|
26 | Stuart Diaz Galup, Ronald Dattero |
A Five-Step Method to Tune Your ITSM Processes. |
Inf. Syst. Manag. |
2010 |
DBLP DOI BibTeX RDF |
|
26 | Paul Kontogiorgis |
ITSM and Education. |
AMCIS |
2010 |
DBLP BibTeX RDF |
|
26 | Fernando Brito e Abreu, Raquel de Bragança V. da Porciúncula, Jorge Manuel Freitas, José Carlos Costa |
Definition and Validation of Metrics for ITSM Process Models. |
QUATIC |
2010 |
DBLP DOI BibTeX RDF |
|
26 | Achim Schmidtmann |
Simulation of ITSM Processes as Training Tool Set. |
Heinz Nixdorf Symposium |
2010 |
DBLP DOI BibTeX RDF |
|
26 | Sue A. Conger, Ramesh Venkataraman, Alex Hernandez, Jack Probst |
Market Potential for ITSM Graduates: A Survey. |
Inf. Syst. Manag. |
2009 |
DBLP DOI BibTeX RDF |
|
26 | Carol E. Pollard, Dhiraj Gupta, John W. Satzinger |
Integrating SDLC and ITSM to 'Servitize' Systems Development. |
AMCIS |
2009 |
DBLP BibTeX RDF |
|
26 | Mohammad Sharifi, Masarat Ayat, Suhaimi Ibrahim, Shamsul Sahibuddin |
A Novel ITSM-Based Implementation Method to Maintain Software Assets in Order to Sustain Organizational Activities. |
EMS |
2009 |
DBLP DOI BibTeX RDF |
|
26 | Shaju L. Kurup, Arvind Raman, Adarsh Kumar |
Mantras, Astras & Shastras for ITSM Transformation. |
Int. CMG Conference |
2009 |
DBLP BibTeX RDF |
|
26 | Masarat Ayat, Mohammad Sharifi, Shamsul Sahibuddin, Suhaimi Ibrahim |
Adoption Factors and Implementation Steps of ITSM in the Target. |
Asia International Conference on Modelling and Simulation |
2009 |
DBLP DOI BibTeX RDF |
|
26 | Ravi Kaushik, Anil Wangoo |
Developing Quality Excellence in an ITSM Organization. |
Int. CMG Conference |
2008 |
DBLP BibTeX RDF |
|
26 | Rajeev Gupta, K. Hima Prasad, Mukesh K. Mohania |
Automating ITSM Incident Management Process. |
ICAC |
2008 |
DBLP DOI BibTeX RDF |
|
26 | David M. Chess, James E. Hanson, John A. Pershing, Steve R. White |
Prospects for simplifying ITSM-based management through self-managing resources. |
IBM Syst. J. |
2007 |
DBLP DOI BibTeX RDF |
|
21 | Patricia Marcu, Larisa Shwartz, Genady Grabarnik, David Loewenstern |
Managing Faults in the Service Delivery Process of Service Provider Coalitions. |
IEEE SCC |
2009 |
DBLP DOI BibTeX RDF |
|
21 | Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Maheswaran Surendra, Christopher Ward, Steve Weinberger |
Service Provider Considerations for IT Service Management. |
Integrated Network Management |
2007 |
DBLP DOI BibTeX RDF |
|
21 | Stuart Diaz Galup, Jim J. Quan, Ronald Dattero, Sue A. Conger |
Information technology service management: an emerging area for academic research and pedagogical development. |
CPR |
2007 |
DBLP DOI BibTeX RDF |
ISO/IEC20000, process theory, ITIL, service science, IT service management |
21 | Yazhe Tang, Hanan Lutfiyya |
Book Review of Web Services in the Enterprise: Concepts, Standards, Solutions, and Management. |
EDOC Workshops |
2006 |
DBLP DOI BibTeX RDF |
|