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Searching for phrase help-desk (changed automatically) with no syntactic query expansion in all metadata.

Publication years (Num. hits)
1987-1993 (15) 1994-1997 (20) 1998-1999 (18) 2000-2001 (27) 2002 (21) 2003 (16) 2004 (18) 2005 (27) 2006 (20) 2007 (18) 2008 (18) 2009 (19) 2011-2014 (15) 2015-2020 (16) 2021-2022 (8)
Publication types (Num. hits)
article(31) incollection(1) inproceedings(242) phdthesis(2)
Venues (Conferences, Journals, ...)
SIGUCCS(156) AMCIS(3) CHI(3) HICSS(3) IEEE Expert(3) KDD(3) MedInfo(3) AAAI(2) AAMAS(2) CoRR(2) CSCW(2) ICCBR(2) ICCHP(2) ICIW(2) IEEE Intell. Syst.(2) Inf. Syst. Manag.(2) More (+10 of total 93)
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The graphs summarize 615 occurrences of 279 keywords

Results
Found 276 publication records. Showing 276 according to the selection in the facets
Hits ? Authors Title Venue Year Link Author keywords
205Sean Stockburger, Teresa Fernandez Virtual onsite support: using internet chat and remote control to improve customer service. Search on Bibsonomy SIGUCCS The full citation details ... 2002 DBLP  DOI  BibTeX  RDF lotus, sametime, technology, support, help desk, remote control
159Rachel Daigle Student workers: the heart of the help desk. Search on Bibsonomy SIGUCCS The full citation details ... 2003 DBLP  DOI  BibTeX  RDF help desk, customer support, student workers
132Ryan Christopher Tucker, Nathan Carpenter Read all about it!: help desk newsletter informs and enlightens organization. Search on Bibsonomy SIGUCCS The full citation details ... 2009 DBLP  DOI  BibTeX  RDF newsletter, communications, statistics, help desk
132John Gormly Rapid help desk revitalization. Search on Bibsonomy SIGUCCS The full citation details ... 2003 DBLP  DOI  BibTeX  RDF professional staff, systems, help desk, students
131Jen Whiting, Peter Everett Surviving your success. Search on Bibsonomy SIGUCCS The full citation details ... 2001 DBLP  DOI  BibTeX  RDF help desk managers, tools for success, your worst nightmare, communication
129Kristi Evans, W. Teresa Jones Building an IT help desk: from zero to hero. Search on Bibsonomy SIGUCCS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF management, help desk, student workers
129Akira Takano, Yuko Yurugi, Atsushi Kanaegami Procedure based help desk system. Search on Bibsonomy IUI The full citation details ... 2000 DBLP  DOI  BibTeX  RDF case based reasoning, help desk, guidance
127Kathy Kirchner Going from 0 to 60 in 20 years: transitioning a help desk into a multi-function support center. Search on Bibsonomy SIGUCCS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF support, help desk, staffing, consolidation
117Sylvia Maxwell, Regina Davis From soup to nuts the comprehensive IT help desk. Search on Bibsonomy SIGUCCS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF processes and procedures, collaboration, tools, support, help desk
115Karla Nelson, Tammie Kramolis, Teresa Kramolis Open your eyes...speak your mind...help desk communicating. Search on Bibsonomy SIGUCCS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF Baylor University, DOWN, frontRange solutions, communication, IT, help desk, content management system, knowledgebase, heat
112Zon-Yin Shae, Dinesh Garg, Rajarshi Bhose, Ritabrata Mukherjee, Sinem Güven Efficient Internet Chat Services for Help Desk Agents. Search on Bibsonomy IEEE SCC The full citation details ... 2007 DBLP  DOI  BibTeX  RDF
112Rachel Niedzwiecki, Macauley Peterson Help desk support: to be or not to be eligible. Search on Bibsonomy SIGUCCS The full citation details ... 2002 DBLP  DOI  BibTeX  RDF service level agreement, customer service
107Vivian Pair, Debby Boyle Internal and external communication and collaboration: building a strong help desk environment. Search on Bibsonomy SIGUCCS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF operational level agreements, collaboration, help desk, partnership
104Scott Chamberlain Winning all around, providing a help desk service point at the learning commons. Search on Bibsonomy SIGUCCS The full citation details ... 2009 DBLP  DOI  BibTeX  RDF scheduling, management, help desk, customer service, supervision, budgeting
104Regina Davis, Sylvia Maxwell The comprehensive IT help desk: a single point-of-contact for the university community. Search on Bibsonomy SIGUCCS The full citation details ... 2004 DBLP  DOI  BibTeX  RDF processes and procedures, collaboration, tools, support, help desk
97Zoonky Lee, Yongbeom Kim, Sang-Gun Lee The Influences of Media Choice on Help Desk Performance Perception. Search on Bibsonomy HICSS The full citation details ... 2001 DBLP  DOI  BibTeX  RDF media choice, end-user satisfaction, Help desk, media richness theory
94Alison Cruess Transforming a help desk from average to excellent. Search on Bibsonomy SIGUCCS The full citation details ... 2002 DBLP  DOI  BibTeX  RDF centralized and decentralized support, staff training, service, help desk, change management, user support, limited resources
94Kim Washburn, Janice G. El-Bayoumi UNB's single site service source. Search on Bibsonomy SIGUCCS The full citation details ... 2003 DBLP  DOI  BibTeX  RDF web, service, support, help desk, helpdesk
92Niki Serakiotou, Aime Diaw, Thomas Bui, Richard Roberts 0002, Carolynne White From help desk and resnet to "Best Service Center in Town". Search on Bibsonomy SIGUCCS The full citation details ... 2008 DBLP  DOI  BibTeX  RDF residential college support, restechs, service operation, support, help desk, student workers
92Christine Halverson, Thomas Erickson, Mark S. Ackerman Behind the help desk: evolution of a knowledge management system in a large organization. Search on Bibsonomy CSCW The full citation details ... 2004 DBLP  DOI  BibTeX  RDF ethnography, help desk, distributed cognition, design approaches, frequently asked questions
91Amy Magno, Thomas Bohlke From 0 - 60 in 4.2 seconds supporting the RESNET. Search on Bibsonomy SIGUCCS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF cleanAccess, help desk, resNet, VLAN
89Alfred Padeletti, Berthenia Coltrane, Richard Kline Customer service: help for the help desk. Search on Bibsonomy SIGUCCS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF support, help desk, customer support
88Mehmet H. Göker, Thomas Roth-Berghofer, Ralph Bergmann, Thomas Pantleon, Ralph Traphöner, Stefan Wess, Wolfgang Wilke The Development of HOMER: A Case-Based CAD/CAM Help-Desk Support Tool. Search on Bibsonomy EWCBR The full citation details ... 1998 DBLP  DOI  BibTeX  RDF
84Lea H. Snyder Expanding help desk services: the benefits of student S.O.S. Search on Bibsonomy SIGUCCS The full citation details ... 2003 DBLP  DOI  BibTeX  RDF on-site assistance, performance, measurement, management, accountability, help desk, customer service, student staff, student consultants
82Dave Bradstreet, Mark Chast, Kristi Ziehl Ursula or ariel?: is your help desk application evil or good in the eyes of your support staff. Search on Bibsonomy SIGUCCS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF RFP, testing, help desk, computer support
80Sue R. Bauer, Cindy Grether A model of successful collaboration and integration of help desk/computer training services and resources. Search on Bibsonomy SIGUCCS The full citation details ... 2002 DBLP  DOI  BibTeX  RDF employee orientation, employee turnover, resource integration, training, management, technology, help desk, human resources
79Nathan Carpenter, Ryan Tucker You want us to support WHAT?!? negotiation, delivery and cultivation: the gateway to excellent service deployment. Search on Bibsonomy SIGUCCS The full citation details ... 2009 DBLP  DOI  BibTeX  RDF management, applications, project management, services, SLA, help desk, customer service, lifecycle, knowledgebase
79Debbie Mojta Communities of practice: dare to share the knowledge. Search on Bibsonomy SIGUCCS The full citation details ... 2004 DBLP  DOI  BibTeX  RDF learning, knowledge management, training, management, communities of practice, help desk, organizational learning, student staff
79Teresa Fernandez, Sean Stockburger Full-time staff boldly go where no part-time student has gone before. Search on Bibsonomy SIGUCCS The full citation details ... 2002 DBLP  DOI  BibTeX  RDF full-time staff, staffing models, help desk, customer service
72Dianne Brotherson Has your help desk graduated yet? Search on Bibsonomy SIGUCCS The full citation details ... 2002 DBLP  DOI  BibTeX  RDF centralized software distribution, remote control software, help desk
70Richard Kirchmeyer The consolidated help desk. Search on Bibsonomy SIGUCCS The full citation details ... 2002 DBLP  DOI  BibTeX  RDF support, help desk, customer service
69Kimberly H. Brookes, Susan K. Lees Oh no!: they want me to support students' computers...? Search on Bibsonomy SIGUCCS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF self-help, help desk, customer service, student support
67Mary C. Twitchell Moving from helpless desk to help desk: practical strategies for improving customer service in a multi-function university help desk. Search on Bibsonomy SIGUCCS The full citation details ... 1997 DBLP  DOI  BibTeX  RDF
67Alisa Kongthon, Chatchawal Sangkeettrakarn, Sarawoot Kongyoung, Choochart Haruechaiyasak Implementing an online help desk system based on conversational agent. Search on Bibsonomy MEDES The full citation details ... 2009 DBLP  DOI  BibTeX  RDF help desk system, natural language processing, conversational agent, language understanding
67Geoffrey Sperl Taming the help desk. Search on Bibsonomy SIGUCCS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF training, management, planning, help desk, leadership, professional development
67Debbie Mojta Building a community of practice at the help desk. Search on Bibsonomy SIGUCCS The full citation details ... 2002 DBLP  DOI  BibTeX  RDF learning, training, management, help desk, student staff
67John V. Roberts Track-it!: help desk automation. Search on Bibsonomy SIGUCCS The full citation details ... 2001 DBLP  DOI  BibTeX  RDF track-it!, work order, software, automation, help desk, inventory
67Ethan Benatan, Jerry McGarrity Developing student help desk consultants: a skill-based modular approach. Search on Bibsonomy SIGUCCS The full citation details ... 2001 DBLP  DOI  BibTeX  RDF employee training, help desk employees, skill building, student employees
65Morteza Zahedi, Hamed Rahimov, Forough Soleymani A Two-Level Automatic Help Desk Based on a New Statistical Approach. Search on Bibsonomy ICIW The full citation details ... 2008 DBLP  DOI  BibTeX  RDF Online Help Desks, Technical Support Group, Web Services, Statistical Approach
63Shereese Thomas Making help desk training interactive and interesting for student technicians. Search on Bibsonomy SIGUCCS The full citation details ... 2009 DBLP  DOI  BibTeX  RDF calltacker, instructional design, blackboard
63Thomas Roth-Berghofer Learning from HOMER, a Case-Based Help Desk Support System. Search on Bibsonomy LSO The full citation details ... 2004 DBLP  DOI  BibTeX  RDF
56Christopher H. King Same campus, different worlds. Search on Bibsonomy SIGUCCS The full citation details ... 2008 DBLP  DOI  BibTeX  RDF reorg, education, help desk, higher education, reorganization, CIO, chief information officer, service desk
56Janice G. El-Bayoumi Leveraging student owned laptops on campus: I can't connect to the network. can you help me? Search on Bibsonomy SIGUCCS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF security, support, help desk, customer service, laptops
56Janet Belew Students helping students in residence: how suite it is... Search on Bibsonomy SIGUCCS The full citation details ... 2001 DBLP  DOI  BibTeX  RDF computing advisors, residential computing, student services, student training, orientation, help desk, customer service, students, student employees, student consultants, ResNet
56Jerilyn Prescott, Tom Kilty, Gary Franklin, Andrew Cleary, Tony D. Lovgren, Angie Mai Evolution of three help desks. Search on Bibsonomy SIGUCCS The full citation details ... 2001 DBLP  DOI  BibTeX  RDF support center, help desk, higher education
55Lena Mamykina, Catherine G. Wolf Evolution of Contact Point: a case study of a help desk and its users. Search on Bibsonomy CSCW The full citation details ... 2000 DBLP  DOI  BibTeX  RDF user-centered design, case study, design process, help desk, user needs
55Robert Prince, Jianwen Su, Hong Tang, Yonggang Zhao The design of an interactive online help desk in the Alexandria Digital Library. Search on Bibsonomy WACC The full citation details ... 1999 DBLP  DOI  BibTeX  RDF online help desk, online support, user interface, collaboration, digital library
55Jerry Martin Training Help Desk Students: The Never Ending Task. Search on Bibsonomy SIGUCCS The full citation details ... 1999 DBLP  DOI  BibTeX  RDF training, help desk, students
55Kelly Wainwright, Bret Ingerman Home Growing Help Desk Software. Search on Bibsonomy SIGUCCS The full citation details ... 1999 DBLP  DOI  BibTeX  RDF help desk, call center, call tracking
55Daneen Walko Implementing a 24-hour Help Desk at the University of Pittsburgh. Search on Bibsonomy SIGUCCS The full citation details ... 1999 DBLP  DOI  BibTeX  RDF 24 hour help desk, call center, support services
54Rebecca Klein, Matthew Smith 0004 Pursuing the peak of excellence: Wiki as a knowledge base. Search on Bibsonomy SIGUCCS The full citation details ... 2008 DBLP  DOI  BibTeX  RDF collaboration, communication, training, Wiki, knowledge base, information, help desk, technical support
54David Davenport Developing an eLearning support model. Search on Bibsonomy SIGUCCS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF doIT, online learning, support, help desk, eLearning, course, management system
54Quentin Calder Facing budgetary shortfalls?: ways to keep IT staffing, while saving important monies for critical use. Search on Bibsonomy SIGUCCS The full citation details ... 2002 DBLP  DOI  BibTeX  RDF on-site assistance, training, management, help desk, student staff, student consultants
52Annie Saunders Online solutions: looking to the future of knowledgeBase management. Search on Bibsonomy SIGUCCS The full citation details ... 2004 DBLP  DOI  BibTeX  RDF retrieval, information, knowledgebase, on-line documentation
51Cynthia A. Burdick Teaching Our Customers to Help Themselves: The Resource Desk as the Next Step in the Evolution of the Help Desk Environment. Search on Bibsonomy SIGUCCS The full citation details ... 2000 DBLP  DOI  BibTeX  RDF
51Carol L. Smith Building a help desk from scratch, with no staff, no equipment and no money: molding novice student consultants into seasoned help desk operators. Search on Bibsonomy SIGUCCS The full citation details ... 1996 DBLP  DOI  BibTeX  RDF
50Cindy Dooling, Shahra Meshkaty Collaborating outsourcing of the IT help desk. Search on Bibsonomy SIGUCCS The full citation details ... 2009 DBLP  DOI  BibTeX  RDF collaboration, email, outsourcing, portal, students, helpdesk, faculty, employees
50Kristi Evans, Geoffrey Sperl The proper care and feeding of your help desk. Search on Bibsonomy SIGUCCS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF appreciation, performance, training, motivation, recognition, change, staffing, turnover, rewards
50Ingrid Zukerman, Yuval Marom A corpus-based approach to help-desk response generation. Search on Bibsonomy CIMCA/IAWTIC The full citation details ... 2006 DBLP  DOI  BibTeX  RDF
50Yuval Marom, Ingrid Zukerman Analysis and Synthesis of Help-Desk Responses. Search on Bibsonomy KES (3) The full citation details ... 2005 DBLP  DOI  BibTeX  RDF
50Mark Kriegsman, Ralph Barletta Building a Case-Based Help Desk Application. Search on Bibsonomy IEEE Expert The full citation details ... 1993 DBLP  DOI  BibTeX  RDF
50Kathy Lyons, Martin Wolske Me and my shadow. Search on Bibsonomy SIGUCCS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF collaboration, education, training, team-building
44Dave Nevin, Mary A. Brock, Christian J. Sinnett New customers, new challenges, new structure: realigning support to survive massive growth. Search on Bibsonomy SIGUCCS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF decentralization/centralization, help desk, desktop support
44Claire C. Lassalle, Guy J. Lavergne Sharing knowledge with peers: return on your investment. Search on Bibsonomy SIGUCCS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF communications, training, management, technology, economics, knowledge, organization, help desk, return on investment, staffing, budget
42Joana Trimble Gandara, Michelle Eastland Collaborate, plan, deploy, and train: office 2007 in the classrooms and labs across campus. Search on Bibsonomy SIGUCCS The full citation details ... 2008 DBLP  DOI  BibTeX  RDF microsoft office 2007, software maintenance, training, computer education, computer training
42Karen Sirman Building an IT community at Louisiana State University: collaboration and partnership strategies. Search on Bibsonomy SIGUCCS The full citation details ... 2009 DBLP  DOI  BibTeX  RDF IT forum, advisory group, department services, distributed it, munch and share, tech talk, tech workshop, technology support professionals, collaboration, communication, portal, help desk, IT professionals, partnerships, outreach, committees, partners
42Jennifer McIntosh-Elkins, Rebecca Klein Creating pathways to develop student professionalism: a new direction. Search on Bibsonomy SIGUCCS The full citation details ... 2008 DBLP  DOI  BibTeX  RDF student employment, student training, management, help desk, recruiting, mentoring, coaching, career development
42Jayne Lovett Open source: a practical solution. Search on Bibsonomy SIGUCCS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF open-source help desk software
42Jace Laakso, Kathy Garramone Online courseware inspires it student consultants & IT staff. Search on Bibsonomy SIGUCCS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF student technology assistants, training, help desk, student consultants
42Karen Griffiths, Tammie Kramolis Twelve steps to recovery: my co-dependent relationship with tivoli. Search on Bibsonomy SIGUCCS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF baylor resnet, bearweb, heat®, software support, tivoli storage manager®, security, ITS, help desk, relationship, data storage, information technology services, data recovery
42John A. Underwood, Deb Hegdahl, Jeff Gimbel A proper set of tools are needed to corral support. Search on Bibsonomy SIGUCCS The full citation details ... 2003 DBLP  DOI  BibTeX  RDF ACD, Funk Software, North Dakota State University, North Dakota University System, SiteScope, WebEx, automatic call distribution, call management, problem tracking system, remote assistance, communication, training, documentation, proxy, network monitoring, help desk, system monitoring, remedy
42Kathleen Cummings Reinventing support services: transcending the centralized-decentralized support model debate. Search on Bibsonomy SIGUCCS The full citation details ... 2002 DBLP  DOI  BibTeX  RDF help desk software, support politics, training and documentation, desktop support
42Tony D. Lovgren Strategies for implementing unmanned labs. Search on Bibsonomy SIGUCCS The full citation details ... 2001 DBLP  DOI  BibTeX  RDF lab consultants, unmanned labs, security, wireless, support, help desk, computer labs, computing labs, labs, kiosks, lab management, lab managers, technical support
42Marjorie Rowell Women & technology: how Wellesley College recruits, trains and retains student staff. Search on Bibsonomy SIGUCCS The full citation details ... 2001 DBLP  DOI  BibTeX  RDF training, help desk, recruiting, student employees, females
39Michelle Bautista, Bryan Lee A recharge model for end user computing support: yes! people pay us to fix their computers. Search on Bibsonomy SIGUCCS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF recharge model, faculty, desktop, staff, computer support, funding, subscription
38Thanh Tho Quan, Siu Cheung Hui, Alvis Cheuk M. Fong Automatic fuzzy ontology generation for semantic help-desk support. Search on Bibsonomy IEEE Trans. Ind. Informatics The full citation details ... 2006 DBLP  DOI  BibTeX  RDF
38Ingrid Zukerman, Yuval Marom A Comparative Study of Information-Gathering Approaches for Answering Help-Desk Email Inquiries. Search on Bibsonomy Australian Conference on Artificial Intelligence The full citation details ... 2006 DBLP  DOI  BibTeX  RDF
38Melanie Knapp, Jens Woch Towards a Natural Language Driven Automated Help Desk. Search on Bibsonomy CICLing The full citation details ... 2002 DBLP  DOI  BibTeX  RDF
38Mehmet H. Göker, Thomas Roth-Berghofer Development and Utilization of a Case-Based Help-Desk Support System in a Corporate Environment. Search on Bibsonomy ICCBR The full citation details ... 1999 DBLP  DOI  BibTeX  RDF
37Stephen Wassef Moving mountains in Motown: trailblazing technology at the Wayne State University PC clinic. Search on Bibsonomy SIGUCCS The full citation details ... 2008 DBLP  DOI  BibTeX  RDF Cisco Clean Access Agent, Dynamic Host Configuration Protocol (dhcp), Lightweight Directory Access Protocol (ldap), network authentication
37Stacey B. Morales Do you want to leave a trail or make a path? Search on Bibsonomy SIGUCCS The full citation details ... 2008 DBLP  DOI  BibTeX  RDF management, service, support, customer service, ITIL
37Jennifer S. Whiting Moving IT beyond IT. Search on Bibsonomy SIGUCCS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF career advancement, management, technology
35Jacob T. Biehl, Rosta Farzan, Yingfan Zhou Can Anybody Help Me?: Using Community Help Desk Call Records to Examine the Impact of Digital Divides During a Global Pandemic. Search on Bibsonomy CHI The full citation details ... 2022 DBLP  DOI  BibTeX  RDF
35Christopher L. Carr, Patrick J. Bateman, Saral J. Navlakha They Call for Help, But Don't Always Listen: The Development of the User-Help Desk Knowledge Application Model. Search on Bibsonomy AMCIS The full citation details ... 2008 DBLP  BibTeX  RDF
35Ruth V. Heidel More Help Is On The Way (Optimizing The Performance Of The Client/Server Help Desk). Search on Bibsonomy Int. CMG Conference The full citation details ... 1995 DBLP  BibTeX  RDF
35Glenda Schester Moum What to do when the help desk needs help]. Search on Bibsonomy SIGUCCS The full citation details ... 1987 DBLP  DOI  BibTeX  RDF
33Jim E. Greer, Gordon I. McCalla, John Cooke, Jason A. Collins, Vive Kumar, Andrew Bishop, Julita Vassileva The Intelligent Helpdesk: Supporting Peer-Help in a University Course. Search on Bibsonomy Intelligent Tutoring Systems The full citation details ... 1998 DBLP  DOI  BibTeX  RDF
33Don Rea, Keelan Cleary See for yourself: implementing web-based remote observation/control. Search on Bibsonomy SIGUCCS The full citation details ... 2001 DBLP  DOI  BibTeX  RDF
29Maureen A. Novozinsky, Evelyne S. Roach, Leila M. Shahbender Frontline support at Princeton University: a centralized and decentralized approach. Search on Bibsonomy SIGUCCS The full citation details ... 2009 DBLP  DOI  BibTeX  RDF SCAD/DCS, computing support specialist, computing, help desk, customer support, technical support
29Sergio Valerio, Jean Pereira, Leonel Morgado, Pedro Mestre, Carlos Serôdio, Fausto de Carvalho Second Life Information Desk System Using Instant Messaging and Short Messaging Service Technologies. Search on Bibsonomy VS-GAMES The full citation details ... 2009 DBLP  DOI  BibTeX  RDF Information Desk, virtual worlds, SMS, Help Desk, Messaging, Second Life
29Christian J. Sinnett, Dave Nevin, Mary A. Brock, Lucas E. Turpin, Tammy Barr Breaking through the beaver dam: guiding your customers and staff through a major restructure. Search on Bibsonomy SIGUCCS The full citation details ... 2008 DBLP  DOI  BibTeX  RDF decentralization/centralization, help desk, desktop support
29Joe Lim University of Toronto Mississauga: "the one" project. Search on Bibsonomy SIGUCCS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF centralizing systems, enhancing student experience, help desk, id
29Rebecca Klein, Matthew Smith 0004, David Sierkowski Reduce response time: get "hooked" on a wiki. Search on Bibsonomy SIGUCCS The full citation details ... 2007 DBLP  DOI  BibTeX  RDF collaboration, communication, training, wiki, knowledge base, information, help desk
29Ari R. TenCate Expanding the boundaries through the use of technology in informal learning spaces. Search on Bibsonomy SIGUCCS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF general access labs, help desk, learning spaces, advanced technology
29Jason Snyder, Meredith Field We got the message: creating an instant messenger service point. Search on Bibsonomy SIGUCCS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF communication, help desk, staffing, consulting, instant messenger
29Joshua Hartranft, Veronica Longenecker SafetyNET -- designing and implementing a technology support program for students. Search on Bibsonomy SIGUCCS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF Cisco clean access, security, help desk, spyware, viruses, support tools, call tracking, student support
29Laurie Fox, Shawn M. Plummer Opening the lines of communications with open source software. Search on Bibsonomy SIGUCCS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF RT, SUNY Geneseo, ticket management, communication, open source, help desk, best practical
29Raymond Gable VOIP in a university call center. Search on Bibsonomy SIGUCCS The full citation details ... 2006 DBLP  DOI  BibTeX  RDF ACD, IP contact center, agent dashboard, frontrange solutions, help center, service, VOIP, help desk, call center
29Saeed Rajput, Jihong Chen, Sam Hsu State based authentication. Search on Bibsonomy ACM Southeast Regional Conference (2) The full citation details ... 2005 DBLP  DOI  BibTeX  RDF rule-based attack, syllable attack, security, authentication, access control, attack, password, help-desk, vulnerabilities, dictionary attack, unauthorized access, password management
29Jason Brand, Jeff Balvanz Automation is a breeze with AutoIt. Search on Bibsonomy SIGUCCS The full citation details ... 2005 DBLP  DOI  BibTeX  RDF AutoIt, automation, help desk, scripting, windows, customer service
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